Refund policy

You may return new, unused, uninstalled, and undamaged items to us within 30 days of purchase for a full refund on the product (excluding solenoids valves, commercial orders and custom size filters). All returned merchandise must be unused in original condition and original packaging.

In order to start the returns process, please contact support@purefilters.ca with your order number in the subject line. From there a customer support specialist will give you instructions on how to proceed and estimated return and refund processing times.

*NOTE: We Do Not Cover Shipping On Returns