Refund policy

You may return new, unused, uninstalled, and undamaged items to us within 30 days of purchase for a full refund on the product (excluding solenoid valves, commercial orders, and custom-size filters). All returned merchandise must be unused in original condition and original packaging.

To start the returns process, please contact support@purefilters.ca with your order number in the subject line. A customer support specialist will then give instructions on how to proceed and estimate return and refund processing times.

*NOTE: We Do Not Cover Shipping On Returns From Canada or US