Contact Us

If none of these FAQs below have answered your question, feel free to contact us by email at or by phone at 1-888-979-4284.

Why choose PureFilters?

Indoor air and water quality is essential to our well being, and Canadians deserve a company that just gets it right.

PureFilters was founded with a mission of making superior indoor air and water quality simple and affordable. Our dedication to customer service and satisfaction has enabled us to become a household name in Canada.

Here are some of the reasons why Canadians love us:

  • Ship directly to your doorstep within 3-5 days (on most products)
  • Regular email reminders for replacing your filter (with a 1-click easy link for repurchasing)
  • 100% Canadian owned company
  • Hassle-free refunds, returns and exchanges
  • Instant customer service available via phone, email or chat
  • Experience the cleanest air and water in your home today, without paying a premium price for it.

If you would like to read more about our mission and core principles, click here.

How much does shipping cost? 

Shipping information is located here. PureFilters Canada is proud to offer FREE SHIPPING options in Canada over a minimum threshold. Under the minimum threshold, standard shipping rates apply.

*NOTE: We do not cover shipping on returns

What is your returns policy?

Hassle-Free Returns – you may return new, unused, uninstalled, and undamaged items to us within 30 days of purchase for a full refund on the product (excluding solenoids valves, commercial and custom orders). All returned merchandise must be unused in original condition and original packaging.

*NOTE: We do not cover shipping on returns.

How secure is shopping online? Is my data protected?

Secure & Safe Ordering – feel comfortable making transactions on with our full-SSL Encryption and high security measures to ensure your information is protected.

If you feel more comfortable placing orders over the phone, you are more than welcome to. Please call us at 1-888-979-4284 and one of our customer service representatives will be happy to assist you.

What exactly happens after ordering?

You will receive an order confirmation via email instantly. Your order should be processed within 24 hours and once your order has shipped, you will receive a tracking number via email. You can use this tracking number to track the location and status of your package.

Which payment methods do you accept?

We accept all major credit cards and Paypal.

How long does shipping take?

Shipping will take 3 to 5 business days for most products. Custom size filters may take up to 10-15 business days.

What currency are the prices listed in?

All prices are listed in Canadian Dollars ($CAD).

Do you have bulk pricing?

Most of our products are as competitively priced as possible. However if you are looking to make a large commercial order, you can make a request here. A customer service representative will get back to you with a quote