Contact Us

Why choose PureFilters?

Indoor air and water quality is essential to our well being, and Canadians deserve a company that gets it right. PureFilters was founded with a mission - to help Canadians enjoy clean and healthy water and air. Our quality products, affordable prices, and dedication to customer service and satisfaction has helped us become a household name in Canada.

Here are some of the reasons why Canadians love PureFilters:

  • Fast shipping within 3-5 days (on most products)
  • Affordable prices 
  • Filters replacement email reminders (with a 1-click easy link for repurchasing)
  • 100% Canadian owned 
  • Hassle-free refunds, returns and exchanges
  • Reliable customer service via email, chat and phone

To learn more about our mission and core principles, click here.

How much does shipping cost? 

PureFilters Canada is proud to offer FREE SHIPPING options across the provinces of Canada over a minimum threshold. Under the minimum threshold, standard shipping rates apply. To learn more about our shipping click here

*NOTE: We do not cover shipping on returns

What is your returns policy?

Hassle-Free Returns – you can return new, unused, uninstalled, and undamaged items within 30 days of purchase for a full refund (excluding solenoids valves, commercial & custom orders, and special orders). All returned merchandise must be unused in original condition and original packaging.

*NOTE: We do not cover shipping on returns.

How secure is shopping online? Is my data protected?

Secure & Safe Ordering – purchase with confidence knowing that transactions on are fully SSL Encrypted, and all high security measures have been implemented to give you a safe online purchasing experience.

If you feel more comfortable placing orders over the phone, you are more than welcome to. Please call us at 1-888-979-4284 and one of our customer service representatives will be happy to assist you.

Rest assured, we do not sell or divulge your information to any third party mailing lists.


What happens after I place an order?

You will receive an order confirmation via email instantly. Your order should be processed within 24 hours and once your order has shipped, you will receive a tracking number via email. You can use this tracking number to track the location and status of your package.

Which payment methods do you accept?

We accept all major credit cards and Paypal.


How long does shipping take?

Shipping will take 3 to 5 business days for most products. Custom size filters may take up to 10-15 business days.


What currency are the prices listed in?

All prices are listed in Canadian Dollars ($CAD).

Does PureFilters offer bulk pricing?

Most of our products are as competitively priced as possible. However if you are looking to make a large commercial order, you can make a request here. A customer service representative will get back to you with a quote


If you have any other questions feel free to contact us by email at or by phone at 1-888-979-4284.