Returns and Refund Policy

Hassle-Free Returns

You may return new, unused, uninstalled, and undamaged items to us within 30 days of purchase for a full refund on the product (excluding solenoids valves, commercial and custom orders). All returned merchandise must be unused in original condition and original packaging.

In order to start the returns process, please contact support@purefilters.ca with your order number in the subject line. From there a customer support specialist will give you instructions on how to proceed.

*NOTE: we do not cover shipping on returns.