Frequently Asked Questions

Please read our FAQ before sending us a message.

PureFilters Canada is the leader in discount furnace filters online. We carry only the highest quality brands, and stand behind all of the products that we sell. We offer a 100% satisfaction guarantee (or your money back) on all of our products.

Shipping information is located here. PureFilters Canada is proud to offer FREE on all orders over $80 in Canada. Under $80 shipping is a flat rate of $19. *NOTE: We do not cover shipping on returns

Hassle-Free Returns – you may return new, unused, uninstalled, and undamaged items to us within 30 days of purchase for a full refund on the product (excluding solenoids valves, commercial and custom orders). All returned merchandise must be unused in original condition and original packaging. *NOTE: We do not cover shipping on returns.

Secure & Safe Ordering – feel comfortable making transactions on PureFilters.ca with our full-SSL Encryption and high security measures to ensure your information is protected.

You will receive an order confirmation via email, and then within 72 hours of ordering, you can expect your order has been shipped.

We accept all major credit cards and Paypal.

Shipping will take 3 to 5 business days.

All prices are listed in Canadian Dollars ($CAD).

If none of these FAQs have answered your question, feel free to contact us by email at support@purefilters.ca or by phone at 1-888-979-4284.

Send us an email